Privacy Policy

 

Last updated: 5-6-25

 

AZ Injury Care ("we", "our", or "us") values your privacy and is committed to protecting your personal information. This privacy policy explains how we collect, use, and protect your information, especially in relation to SMS communications, in compliance with carrier and regulatory guidelines.

 

1. Information We Collect

We may collect the following personal information directly from you: phone number (if you contact us via text or call), and name and other identifying details (only if provided voluntarily in communication). We do not collect personal information through our website.

 

2. How We Collect Information

We collect personal information when you text or call us, you provide verbal consent to communicate, or you request information or services. We do not use cookies, web trackers, or web forms on our website.

 

3. How We Use Your Information

We use your personal information solely to respond to your inquiries, communicate regarding appointments or medical services, and follow up on care coordination. We do not use your information for marketing purposes.

 

4. Sharing of Information

We do not sell, rent, or share your phone number or SMS consent with any third parties or affiliates for marketing purposes. We may share information only when legally required or necessary to provide care, in accordance with HIPAA.

 

5. SMS Disclosure

SMS Consent Communication: The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

Types of SMS Communications: If you have consented to receive text messages from AZ Injury Care, you may receive messages related to appointment reminders, follow-up messages, and billing inquiries.

Message Frequency: Message frequency may vary depending on the type of communication. For example, you may receive up to 3 SMS messages per week related to your appointments or billing.

Potential Fees for SMS Messaging: Standard message and data rates may apply, depending on your carrier's pricing plan. These fees may vary if the message is sent domestically or internationally.

Opt-In Method: You may opt-in to receive SMS messages from AZ Injury Care verbally during a conversation, by submitting an online form, or by filling out a paper form.

Opt-Out Method: You can opt out of receiving SMS messages at any time by replying STOP to any SMS message you receive, or by contacting us directly to request removal from our messaging list.

Help: If you are experiencing any issues, reply with the keyword HELP, or contact us directly at info@azinjurycare.com.

Standard Messaging Disclosures: Message and data rates may apply. You can opt out at any time by texting STOP. For assistance, text HELP or visit our Privacy Policy and Terms & Conditions pages. Message frequency may vary.

 

6. Data Security and HIPAA Compliance

We maintain administrative and technical safeguards to protect your health information and comply with the Health Insurance Portability and Accountability Act (HIPAA). SMS messaging is not fully secure; by opting in, you accept any associated risks.

 

7. Contact Us

If you have questions about this privacy policy or your personal information, contact:

AZ Injury Care

480.420.4853

4802 E Ray Rd #23-642 Phoenix, AZ 85044

info@azinjurycare.com